This is a guest post I wrote for RetirementHomes.com
This morning while watching the news, there was a segment featuring a video at Disney World. In this video, a girl ran up to someone dressed as the White Rabbit from Alice In Wonderland. She pulled and yanked on his tail, and ran away. It seemed innocent watching it on TV. Apparently, not so for the rabbit as he didn’t take the gesture kindly. He ran over to her, pinned her up against the wall, and had some choice words with her.
This was on national news!
5 years ago this incident would have either, ended right there, or been handled by customer service. Now, it’s on national news, repeating for a week, a PR disaster for Disney and probably the end of the line for this employee dressed as the rabbit.
In today’s digital world, it’s extremely easy for people to capture and share information. A disgruntled employee, unsatisfied resident or parent, or God forbid one of your employees doing something unethical on camera can easily get published online and hurt your community’s good reputation.